FAQs

XPOD's most asked questions by our customer are listed below. If your questions and concerns have not been answered please feel free to send us an email and we’ll reply back within 24-48 hours.



1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, our checkout process is built with guest users in mind. Our checkout is as easy as possible a secured through Chase Paymentech Corp. 

1.2 How do I pay for my order?

We accept payments via Paypal, Apple Pay, Google Pay, and most major credit and debit cards, including Mastercard, VISA and American Express.

1.3 How do I order?

Shop for the items you want and add them to your shopping cart. When you have finished, click the cart icon in the top right corner to proceed to your shopping cart for check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 How do I pay for my orders?

We accept payments via Paypal, Apple Pay, Google Pay, and most major credit and debit cards, including Mastercard, VISA and American Express.

1.5 Can I amend and cancel my order?

Unfortunately, we are unable to cancel any orders once they have been placed. This ensures speedy delivery and fast response time, allowing our warehouse to ship out products almost as soon as they are ordered.

1.6 I have a discount code, how can I use it?

You may add discount codes to your order on the shopping cart page. Click the coupon code prompt and enter your key.

1.7 How will I know if my order is confirmed?

After placing an order, you will receive an acknowledgment e-mail from us confirming the order has been received. However, please note that orders may not be shipped until credit card payments have been approved and your billing and delivery address is verified. 

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 3 working days, INCLUDING weekends and public holidays.

2.2 How long will it take for me to receive my order?

Our free shipping delivery time frame is approximately 2-3 weeks as we do our best to cut costs wherever possible for the sake of low product pricing. Our goal is to lower the cost of production and ultimately pass savings back down to our customers through competitively low pricing.

2.3 How can I track my delivery?

Once the order has been shipped, an email confirmation will be sent to you with the tracking number and where to track from. 

2.4 What are the shipping charges like?

All shipping in is currently free. We value our customers and do our very best to lower our product costs whenever possible. 

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once they have been confirmed. Please ensure you provide the correct shipping address before clicking confirm. 

2.6 There is a missing item in my order, what should I do?

We apologize and promise to send you a replacement immediately. Please contact our CC team in the contact us section and we will get back to you as soon as possible.

2.7 I’ve received a defective item, what should I do?

We apologize for sending you a defective product. Though it is rare, mistakes do happen. Please contact our CC team through the contact us page and we will get back to you as soon as possible.

2.8 I’ve ordered the wrong product variation, what should I do?

We will happily exchange the item free of cost. Simply send it back to us and we will send you the correct pair. 

2.9 I have not received my parcel, what should I do?

If you’ve purchased a product more than a month ago, and it still hasn’t arrived, kindly contact our CC team through the contact us page. We apologize for the inconvenience.